Refund & Cancellation Policy

1. Overview & Scope

At Dime Learning Library Ltd, we are committed to delivering high-caliber educational advisory services, technical architecture reviews, and hands-on validator masterclasses. This Refund and Cancellation Policy outlines the conditions under which cancellations, reschedulings, and refunds are processed for our paid educational services.

Because our engagements involve dedicated preparation time from senior infrastructure researchers, policies are structured around advance notice requirements.

2. Cancellation & Rescheduling Policies

A. Validator Readiness Assessments & Security Reviews

• Cancellations with > 5 Business Days Notice: Eligible for a 100% full refund or full credit toward a rescheduled assessment date.
• Cancellations with 2 to 5 Business Days Notice: Eligible for a 50% partial refund to cover preliminary architectural scoping and staff allocation.
• Cancellations with < 48 Hours Notice / Work Already Started: Once preliminary code or topology reviews have commenced, fees are non-refundable. Clients may reschedule the live 3-hour debrief session once at no additional fee.

B. Consensus Protocol Masterclasses & Cohort Workshops

• Advance Cancellation (> 7 Calendar Days): Full refund of cohort registration fees.
• Late Cancellation (3 to 7 Days): 50% refund or free transfer of registration to the next scheduled cohort date.
• Less than 72 Hours Notice: Non-refundable due to reserved lab infrastructure and instructor scheduling.

C. Monthly Node Operations Mentorship Tracks

• Prior to Program Commencement: Full refund available up to 48 hours before the first scheduled 1-on-1 session.
• Mid-Track Cancellations: If a participant must withdraw after the first week, a pro-rata refund will be issued for remaining uncommenced weekly sessions, minus a £150 administrative and onboarding fee.

3. Non-Refundable Items & Services

The following are strictly non-refundable:

• Completed advisory sessions, delivered written architecture blueprints, and finalized security audit reports.
• Custom curriculum research commissioned and approved under bespoke contractual scopes.
• Participant “no-shows” for scheduled live video consultations without prior notice.

4. Refund Request Procedure & Timeline

1. Submission: All cancellation and refund requests must be submitted in writing via email to hello@linktempobase.click citing your invoice reference number.
2. Review: Our administrative office will review your request within 2 business days in accordance with the notice timelines above.
3. Processing: Approved refunds will be issued to the original method of payment (bank transfer or original processing account) within 5 to 10 business days.

5. Contact Information

For any questions regarding our cancellation policies or to submit a refund inquiry:

• Email: hello@linktempobase.click
• Phone: +44 121 000 4300
• Postal Address: Dime Learning Library Ltd, Office 7, 38 Test Avenue, Birmingham ZZ3 3AA, United Kingdom

Last Updated: 15 January 2024